week 1 customer service

Im usually not the person to get involved in customer reports but there is one product out there that has been getting on my last nerve. It is a Belkin Wireless Router. Its suppose to give me great internet connection wirelessly, but the truth is that it is a horrible product. I can’t take it back to Wal-Mart because that is where I got it from. But that’s the way a lot of electronics work from Wal-Mart. But my problem isnt with them. My internet will be working fine on minute and a complete disaster the next, stopping me from doing homework and checking my emails.
I call the 1800 number that is on the back of the box and I assume that the phone call is across seas because the person that talks on the phone dosent speak perfect english. I can hear the accent and it kind of throws me off and makes me confused with what they say because they have to repeat themselves about 2-3 times. But the worst thing I hate about talking to them is they talk to me like they are robots. I hate all companies that talk to their customers in a third language sort to speak. Its like that with sprint also with their over the phone customer service. But back to the belkin customer service, evertime I tell them the incident its always some new reason why it might not be working. Out of all the problems that I had with them, I say I have to call about 10 times and each time they had a completely different answer from the last person about why the internet wasn’t working. So my router still dosent work. But I am sure that I will never buy another belkin product again.

Week 2 me as a consumer

I’m a 24 year old, bi-racial male. I am half black and half Mexican. I fall more toward the African American demographic as far my life is concerned and as the way I get ready for my day. The way I get ready for my day is just showering, brushing my teeth and doing my hair just like most males in america. But I breaks off differently just a little because I use hair grease instead of hair gel. The type of people I hang around are mainly African Americans and Mexican Americans. So the way I dress is more urban like than anything else. I purchase only baggy clothes, T shirts and sneakers. The music I listen falls into every category that is out there. When I do buy CD’s I usually get the latest rap or R&B cd and sometimes alternative and as for the rest I sometimes download for websites. I buy my food in small portions that will last me for about 2 weeks. The reason for that is because I don’t want my food to go bad. I purchase fast food about 2 to 3 times a week. Most of my money goes to my bills. I don’t have that many bill that I have to pay but, they are pretty costly. Especially my phone bill, which takes up most bi-weekly pay checks.

Week 3: How I buy stuff

The way I buy stuff really depends on my wants and needs. Sure there are a lot of things that I want to buy when I go to Wal-Mart. But the fact is that I really don’t have that much money to spend. So I have to start out with the most important things that I need first. Starting out with hygene supplies. I cant go anywhere looking, feeling and smelling like crap. After I get all my important things out of the way I usually go straight to the electronic department where I can see if I can afford a video game or a dvd. Since I work at school I don’t make really that much money…yet!
When it comes to pricing of things that I want to buy, lets say a brand new TV, I usually check prices of all stores in all areas. I start out with Wal-Mart before I check with any other store. Then goes down to Best-Buy then target and so forth and so on. If I just so happen to find a better price on Ebay or Amazon then just like anyone I would pay for it because it is the best bargain I can get.
When it comes to clothes that I wear. I go to the mall with friends and I usually get an opinon of a pair of shoes im interested in. and I usually buy if they are the right color and a cool looking design. To me its always better to take a friend with you beause the retailer will always say you look good in everything that you try on so you can buy everything. If that was the case I would be owning a lot of clothes that I wouldn’t be interest in .